Your Information • Your Rights • Our Responsibilities
This notice explains how your information may be used, shared, and protected, as well as the rights you have regarding your personal and health information. Please read it carefully.
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Your Rights
You have the right to:
• Request and receive a copy of your paper or electronic health record.
• Request corrections to your health record if you believe it is incomplete or inaccurate.
• Request confidential communications (for example, at a different address or phone number).
• Ask us to limit the information we use or share.
• Request a list of those with whom we’ve shared your information (up to 6 years).
• Obtain a paper copy of this privacy notice at any time.
• Choose someone to act for you (such as a legal guardian or power of attorney).
• File a complaint if you believe your rights have been violated.
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Your Choices
For certain health information, you can decide how we share it. You may:
• Allow us to share information with family, friends, or caregivers.
• Allow us to include you in a hospital directory.
• Permit sharing during disaster relief situations.
We will follow your instructions whenever possible. If you are unable to communicate (for example, unconscious), we may share your information if we believe it is in your best interest or necessary to reduce a serious health or safety risk.
We will never share your information without written permission for:
• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes
Fundraising: We may contact you for fundraising efforts, but you may opt out at any time.
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How We Use and Share Information
We may use and share your information to:
• Treat you – Share with medical professionals providing your care.
• Operate our organization – Improve your care, manage records, and communicate with you.
• Bill for services – Submit information to insurance or other payers.
We may also use or share your information when required or permitted by law, including:
• Public health and safety issues (disease prevention, recalls, abuse reporting).
• Research purposes.
• Organ and tissue donation requests.
• With coroners, medical examiners, and funeral directors.
• Workers’ compensation, law enforcement, or other government requests.
• Court orders, subpoenas, or other legal proceedings.
Note: We will never share substance abuse treatment records without your written consent.
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Website & Online Privacy
When you visit our website, we may collect information if you fill out a form, register, sign up for emails, or interact with our services. Information may be used to:
• Personalize your experience and provide relevant content.
• Improve our website and services.
• Request reviews or feedback.
• Follow up after inquiries (phone, email, or chat).
Data Security:
• Your information is stored behind secured networks and accessible only by authorized personnel.
• Sensitive information is encrypted using SSL (Secure Socket Layer) technology.
• We regularly scan for malware to protect your information.
We do not:
• Sell, trade, or transfer your personal information.
• Ask for credit card information directly on our site.
• Use cookies for tracking (though your browser settings may allow cookie control).
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Legal Compliance
CalOPPA (California Online Privacy Protection Act):
• Users may visit our site anonymously.
• Our Privacy Policy link is accessible on our homepage.
• You will be notified of changes via our Privacy Policy page.
• You may update your personal information by contacting us via email.
• We honor “Do Not Track” signals.
COPPA (Children’s Online Privacy Protection Act):
We do not knowingly collect or market to children under age 13.
Fair Information Practices:
• In the event of a data breach, we will notify you via email and website notice within 1 business day.
• Individuals have the right to pursue legal action if their privacy rights are violated.
CAN-SPAM Act:
We may collect your email to send information, respond to inquiries, or provide updates.
• You may unsubscribe from emails at any time, and we will promptly remove you from all communications.
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Our Responsibilities
• We are required by law to maintain the privacy and security of your health information.
• We will notify you promptly if a breach occurs that may compromise your information.
• We must follow the practices described in this notice.
• We will not use or share your information unless you give us written permission, which you may revoke at any time.
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Changes to This Notice
We may update this notice at any time. Updates will apply to all information we maintain and will be posted in our office and on our website.
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Contact Information
Wings of Hope Healing
📅 Last Updated: August 19, 2025
For more information about your privacy rights, visit: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
